Shipping Policy

We are committed to providing you with the best shipping options globally, no matter where you are located. Every day, we serve hundreds of customers and strive to ensure the highest level of service for you.

At elreyknits, we consider each and every customer to be of utmost importance. Our primary task is to ensure that items are delivered to our customers as quickly as possible. Typically, you will receive your order within 7-25 working days after placing it.

Shipping Process

Currently, we are unable to provide international shipping services to the following countries or regions: African countries, Asian countries.

Processing

Typically, it takes 1-3 working days for us to process your order. Please note that holidays and weekends are not included. For pre-ordered items, our processing time may be longer. Please refer to our pre-order page for more detailed information.

Shipping

It takes approximately 9 to 21 working days for the shipment to reach the destination country/region.

If your package does not arrive on time, please contact us via email at support@elreyknits.com within 6 months of shipment, and our representative will respond to you within 24 hours. Please note that we may not accept overdue requests. Thank you for your understanding.